Frequently Asked Questions
Everything you need to know about your Anekke journey.
How long will it take to receive my order?
Delivery times vary by location. Domestic shipments usually arrive within 2-4 business days, while international orders may take 7-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and with all original tags and packaging intact to qualify for a full refund.
Are Anekke products made with sustainable materials?
Yes, many of our collections feature eco-friendly materials and high-quality synthetic leather. We are committed to conscious fashion and detailed craftsmanship in every piece we create.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How should I clean and care for my Anekke bag?
To maintain the beauty of your bag, we recommend wiping it with a soft, damp cloth. Avoid using harsh chemicals or submerging it in water, and store it in a cool, dry place when not in use.